Know the service, scope and fee before paying.

Nelson and the family agree the service, scope, price and availability before a service is delivered. If any part is unclear, ask Nelson to clarify it before agreeing to proceed.

For a student under 18, the parent or guardian who is authorised to arrange the service should approve the service and agree the fee.

Fees are agreed with Nelson Zhou before a service is delivered and are paid in person or by bank transfer to the account details provided in your confirmation message. Zhou Education does not take card payments and does not store payment details. A requested time is not confirmed until Nelson confirms it in writing.

The session time, location or online format must be agreed with Nelson in writing. Families are responsible for joining on time with a suitable device and connection for an online service.

If a delay or emergency affects attendance, contact Nelson as soon as practical. Any service-specific rescheduling or cancellation window will be provided in writing before payment.

For the Initial Diagnostic Assessment, tell Nelson at least 24 hours beforehand to reschedule at no cost. Nothing is paid until the assessment happens, so there is nothing to refund if you change your mind before then.

Rescheduling and any refund eligibility depend on the circumstances, the service already delivered, any amount already paid and the written cancellation terms confirmed for that service. If Zhou Education cannot deliver an undelivered confirmed service, it will offer a suitable reschedule or refund any amount already paid for that undelivered service. If no payment has been made, there is no payment to refund.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Contact Zhou Education first so the issue and requested remedy can be reviewed promptly.

Services provide education, preparation and pathway guidance. They do not guarantee a score, percentile, school place, scholarship, interview, university offer or admission. Decisions remain with the relevant school, testing body, university or admissions authority.

Families should verify current dates, eligibility rules and application requirements with the responsible official body. Zhou Education is independent of the schools, universities, UCAT Consortium and admissions bodies discussed on the site.

Website resources are for personal educational use. Do not misuse private links, attempt to access another user's records, automate excessive requests, copy paid or protected materials for redistribution, or interfere with site security.

For a service, payment, cancellation or refund question, email nelsonzhou970@gmail.com or use the enquiry planner. Include the service and agreed date when relevant, but do not send payment details or sensitive student information.